Privacy & Policy
Information We Collect
A&S CONSTRUCTION LLC
PRIVACY POLICY
Effective Date: January 1, 2025
Last Updated: January 2025
1. Introduction
A&S Construction LLC ("Company," "we," "us," "our," or "A&S") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, interact with us in person, or communicate with us by phone or email.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number, mailing address
Property Information: Details about your property, roof condition, project specifications, and location
Service Request Information: Type of service needed, project timeline, budget information, and specific requests
Payment Information: Billing address, payment method details processed through secure third-party processors
Communication History: Emails, phone calls, text messages, and correspondence with our team
Customer Service Information: Inquiries, complaints, feedback, and support requests
2.2 Information Collected Automatically
When you visit our website or interact with us, we automatically collect certain information:
Device Information: Device type, operating system, browser type and version, IP address
Usage Information: Pages visited, time spent on pages, links clicked, search queries, referral sources
Location Information: General geographic location based on IP address (not precise GPS)
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
2.3 Information from Third Parties
We may receive information about you from third parties, including:
Payment Processors: Transaction and billing information
Business Partners: Referral partners and contractors who may refer customers
Public Sources: Publicly available information used for marketing and communication purposes
3. How We Use Your Information
A&S Construction uses the information we collect for various business purposes:
Service Delivery: Processing and fulfilling your roofing service requests, project estimates, inspections, and installations
Communication: Responding to inquiries, sending service updates, project progress notifications, and appointment reminders
Billing and Payment: Processing payments, issuing invoices, managing accounts, and resolving billing issues
Customer Service: Providing support, addressing complaints, handling warranty claims, and improving service quality
Marketing: Sending promotional materials, newsletters, service announcements, and special offers (with your consent)
Website Improvement: Analyzing usage patterns, optimizing site functionality, and enhancing user experience
Compliance: Meeting legal obligations, preventing fraud, ensuring account security, and protecting rights
Quality Assurance: Monitoring service quality, conducting customer satisfaction surveys, and obtaining testimonials
Record Keeping: Maintaining project records, warranty documentation, and service history
Business Analytics: Analyzing trends, measuring performance metrics, and supporting business planning
4. Information Sharing and Disclosure
A&S Construction does not sell your personal information. However, we may share information in the following circumstances:
4.1 Service Providers
We share information with trusted service providers who assist us in operating our business, including payment processors, insurance companies, subcontractors, material suppliers, and technology vendors. These providers are contractually obligated to use your information only as necessary to provide services to us.
4.2 Legal Requirements
We may disclose information when required by law, including in response to court orders, subpoenas, government investigations, or to comply with legal obligations. We may also disclose information to protect our rights, your safety, or the safety of others.
4.3 Business Transfers
If A&S Construction is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.
4.4 Insurance and Claims
We may share information with insurance companies, adjusters, and legal representatives for claim processing, warranty purposes, and liability management.
4.5 With Your Consent
We may share information with third parties when you explicitly consent or request us to do so.
5. Data Security
A&S Construction implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
Secure Socket Layer (SSL) encryption for data transmitted over the internet
Restricted access to personal information limited to authorized employees and contractors
Regular security audits and vulnerability assessments
Secure password policies and multi-factor authentication where applicable
Firewalls and intrusion detection systems
Secure disposal of information when no longer needed
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. You acknowledge the inherent risks of providing information electronically and assume responsibility for the confidentiality of your own passwords.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience:
6.1 Types of Cookies
Essential Cookies: Required for basic website functionality and security
Performance Cookies: Collect information about how visitors use our website
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Used for targeted advertising and measuring campaign effectiveness
6.2 Third-Party Analytics
We may use third-party analytics services (such as Google Analytics) to track website usage and performance. These services may set their own cookies and collect data about your browsing activities. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
6.3 Cookie Management
Most web browsers allow you to refuse cookies or alert you when cookies are being sent. You can also delete cookies from your browser. However, disabling cookies may affect website functionality.
7. Third-Party Links and Services
Our website and communications may contain links to third-party websites, social media platforms, and external services. This Privacy Policy applies only to information collected through our website and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external websites before providing your personal information.
8. Your Privacy Rights and Choices
8.1 Access and Correction
You have the right to access the personal information we hold about you and request correction of inaccurate or incomplete information. To exercise this right, please contact us using the information provided in Section 14.
8.2 Marketing Communications
You may opt out of receiving promotional emails and marketing communications by clicking the "Unsubscribe" link in our emails or contacting us directly. Even if you opt out of marketing communications, we will continue to send transactional emails related to your services.
8.3 California Consumer Rights
If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA) and other California laws:
Right to Know: Request what personal information we collect, use, and share
Right to Delete: Request deletion of personal information we have collected
Right to Opt-Out: Opt out of the sale or sharing of your personal information
Right to Non-Discrimination: We will not discriminate against you for exercising these rights
8.4 Other State Residents
If you reside in other states with privacy laws (such as Colorado, Connecticut, Delaware, Idaho, Iowa, Kentucky, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Vermont, or Virginia), you may have similar rights. Please contact us to exercise any applicable privacy rights.
9. Data Retention
A&S Construction retains personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information and the context of our relationship with you. For example, we retain payment information in accordance with accounting and tax requirements, and project records for the duration of any applicable warranty period plus additional time as required by law. After information is no longer necessary, we securely delete or anonymize it. In some cases, we may retain information in aggregated or anonymized form.
10. Children's Privacy
Our website and services are not designed for individuals under the age of 18 ("minors"). We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor without parental consent, we will promptly delete such information and terminate the minor's account. If you believe we have collected information from a minor, please contact us immediately using the information in Section 14.
11. International Data Transfers
A&S Construction primarily operates in the United States. Your personal information is stored and processed within the United States. If we transfer your information internationally, we will implement appropriate safeguards, including standard contractual clauses or your consent, in accordance with applicable privacy laws.
12. Third-Party Integrations
Our website and services may integrate with third-party platforms:
Payment Processors: Stripe, PayPal, or similar services handle payment processing
Customer Relationship Management: We may use CRM systems to manage customer information
Communication Platforms: Email services and communication tools used for customer contact
Social Media: We may collect information from social media platforms for marketing purposes
These third parties have their own privacy policies. We encourage you to review them before providing your information.
13. Changes to This Privacy Policy
A&S Construction may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this policy indicates the most recent version. Continued use of our website and services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, have concerns about our privacy practices, or want to file a complaint, please contact us:
A&S CONSTRUCTION LLC
Email: contact@asconstructionllc.com
Phone: (404) 254-8233
Mailing Address:
A&S Construction LLC
4485 Tench Rd APT #730, Suwanee, GA 30024
United States
This Privacy Policy is subject to periodic updates and modifications.